Discount 25%

WH-1000XM4 Wireless Noise Cancelling Headphones

Model: WH-1000XM4
RM 1,199.00RM 1,599.00
1

1. Prices indicated refer to Suggested Retail Price and may change from time to time without prior notice.

COLOUR
Gifts: Use code NC100 for extra RM100 discount
  • SSO Payday Carnival June 2025

    Terms and Conditions

    SSO Payday Carnival

    Sony (Malaysia) Sdn. Bhd. ("Sony") is responsible for this SSO Payday Carnival (“Campaign”).

    Sony reserves the right to cancel or amend the Campaign and the terms and conditions of this Campaign (“Terms and Conditions”) at any time without prior notice. Any changes will be posted on the Site.

     

    Qualifying Participants

     

    1.           The Campaign is open only to participants who are residents of Malaysia as at the date of participation. Participants who are below the age of 18 years old are required to obtain the consent of their parents or guardians to participate in this Campaign.

    2.           You warrant to indemnify Sony against any and all claims in relation to your participation of this Campaign and breach of its Terms and Conditions contained herein. Sony’s rights are hereby expressly reserved.

    3.           Employees of Sony and its affiliates, advertising and promotion agencies, retailers and dealers, promoters/shopfront staff under direct/indirect the employment of Sony together with their employees, and immediate family members and/or those living in the same household of each of the aforesaid persons are not eligible to participate in this Campaign. 

    4.           Sony reserves the right to disqualify and/or exclude any entries from the Campaign, for any reason and for no reason, including without limitation, violation of any portion of these Terms and Conditions.

    5.           By accepting any prize, you (the “Customer”) are deemed to have agreed and accepted the following terms and conditions ("Terms and Conditions") of this Campaign.

     

    Campaign Rules

     

    1.           This Campaign is applicable to purchases from Sony Store Online only. Purchases from physical stores and other third-party platforms are not eligible to this Campaign.

    2.           Campaign period is from 25th June – 30th June, 2025 (“Campaign Period”).

    a)           Purchase period* is from 25th June – 30th June, 2025(“Purchase Period”).

    * Purchase date will be regarded as the date shown on the receipt regardless of delivery date or date of item received

    3.           Every RM 500 (the “Min Spend Amount”) spent on any Sony Product during the Purchase Period will entitle Customer to 1 entry into the Campaign.

    4.           The Min Spend Amount is the amount spent is after application of any vouchers and/or deduction of loyalty points.

    5.           Sony reserves the right to request proof of purchase or other evidence at any time to verify transactions, process returns, handle warranty claims, or for any other legitimate purpose.

     

     

    Campaign Entries

     

    1.           By accepting any prize awarded as part of this Campaign you thereby (a) specifically authorize Sony to use and/or have third parties to use any information submitted by you in whole or in part, throughout the world, in perpetuity in or on any and all media, now known or hereafter devised, and alone or together or as part of other information, content and/or material of any kind or nature for the marketing purpose; (b) represents and warrants that all elements contained in the information submitted by you as part of this Campaign  (i) is original to you or fully cleared for use as contemplated herein, (ii) does and will not, in any way, violate or breach any of the terms of any other agreement you may be a party to, (iii) is not unlawful information, infringes or violates any copyright or other right (including the image rights), (iv) does not contain libelous, tortuous, or the publication or sale of which will violate any federal or state statute or regulation, (iv) is not obscene or in any other manner unlawful, and (v) shall not require Sony to pay or incur any sums to any person or entity as a result of Sony’s use or exploitation of the same. You shall indemnify and hold harmless Sony and its affiliates from and against any claim, action, damage, loss and costs and expenses (including legal fees and professional fees) arising from or in connection with any breach of the foregoing.

     

    2.           Sony reserves the right to disqualify any Customer from participating in this Campaign in its sole and absolute discretion.

     

    3.           Acceptance of prizes shall constitute consent on the Customer’s part to allow the use by Sony of the Customer’s name, nickname, image, voice, likeness and/or the fact that the participant participated in the Campaign or won any prizes for editorial, advertising, promotional, marketing and/or other purposes without further notice or compensation, except where prohibited by law. Acceptance of any participation and/or prizes  shall constitute a release and discharge of Sony and/or its authorized representatives by each Customer from any and all liability, claims, demands, causes of action, and/or damages which the Customer may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the participant as a result of the use and/or enjoyment of the Campaign or prizes, and/or (iii) any tax liabilities in relation to the Campaign, prizes and/or use or enjoyment of the same.

     

    4.           By accepting any prize you agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

    Prizes

     

    1.     In the event that a Customer that has won a prize (a “Winner”) (i) does not respond to Sony within seven (7) days of being notified by Sony of his/her win; (ii) refuses to provide his/her name, address and contact information for the purpose of delivering the Prize; (iii) has breached any Terms and Conditions herein; or (iv) his/her entry is invalid for whatever reasons, his/her Prize will be forfeited and Sony shall be entitled to select another Winner.

     

    2.     In the event that any Winner is disqualified from the Campaign, Sony, at its sole discretion, may decide whether a replacement Winner should be selected. In this event, any further Winner will be selected on the same criteria as set out in the Terms and Conditions. Sony can repeat this process any number of times until it has selected a satisfactory Winner in accordance with these Terms and Conditions.

     

    3.     Sony’s decision for all Winners is final.

     

    4.     Sony has the final decision pertaining to any dispute on selection of Winner. Any appeals made including appeals to check the status of the Campaign entries, will not be entertained.

     

    1. Subject to the terms and conditions herein, the Winners of the Campaign shall receive the corresponding below listed prize(s):

     

    [Winners] 1st Prize x 1

    [Prize] PS5 Pro worth RM3,849

    [Winners] 2nd Prize x 1

    [Prize] ZV-1F worth RM2,599

    [Winners] 3rd Prize x 1

    [Prize] HT-X8500 worth RM1,599

    [Winners] Consolation Prize x 20

    [Prize] Mystery Gifts

     

     

    6.     Prizes are non-transferable and non-exchangeable for cash or kind, and is subject to availability. Sony reserves the right to replace any prize with items of similar value without prior notice.

     

    1. Acceptance of any prize shall constitute consent on the Winner's part to allow the use of the Winner's name, image, voice and/or likeness by Sony for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law. Acceptance of any prize shall constitute a release and discharge of Sony by each Winner from any and all liability, claims, demands, causes of action, and/or damages which the Winner may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the Winner as a result of the use and/or enjoyment of the prize, and/or (iii) any tax liabilities in relation to the Campaign, prize and/or use or enjoyment of the same.

     

    1. Results of all Winners will be announced on the following date on the Sony Store Online on 30 July 2025.

     

    1. Winners agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

     

    1. Sony reserves the right to withhold Prizes pending verification of the Winner’s compliance with the Terms and Conditions of the Campaign.

     

    1. Prizes will be delivered to Winners by post to the address as provided by the Winners to Sony. Sony will not be liable for any loss and/or failure to deliver once the Prizes are handed to postage company and shall not be responsible to replace the Prize for the affected Winner.

     

    1. Where applicable, prizes not collected within 4 weeks from the date of notification for collection shall be disposed of at Sony’s sole discretion. Sony’s decision regarding the award of all prizes, and/or in every situation including any not covered in these Terms and Conditions, shall be final and binding on all participants in the Campaign, and no queries, themes or appeals may be made or entertained regarding Sony’s decision on the same. The receipt by any Winner of any prize under this Campaign is conditional upon compliance with any and all applicable laws, rules and regulations.

     

    Liabilities

     

    1.           Sony cannot accept any responsibility for any damage, loss, injury or disappointment whatsoever suffered by any person as a result of this Campaign. Sony does not accept any liability for any damages suffered by you, or any other persons, arising from and/or as a result of your participation in this Campaign. By accepting any prize, you indemnify and hold Sony harmless against all claims arising from and/or in connection with your participation in this Campaign.  

     

    2.           By accepting the prize, you agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against Sony, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the Campaign and acceptance of any prize, including without limitation, personal injuries, death and property damage.

     

    Use of Personal Information

     

    1.           All information, including personal information (“Information”) submitted or known to Sony and/or its affiliates in connection with this Campaign will only be used for the purposes set out in and treated in accordance with these Terms and Conditions and those stipulated in the Privacy Policy of Sony at https://www.sony-asia.com/microsite/privacypolicy/my/ (“Privacy Policy”).

     

    2.            In addition to those stipulated in the Privacy Policy, by accepting any prize, you agree:

    (a)         to the use of the Information, without compensation, for Sony’s promotional and marketing purposes; and

    (b)         to the use of the Information, without compensation, for the purpose of administration in relation to the Campaign.

     

     

    Miscellaneous

     

    1.           Sony reserves the right, in its sole discretion, to terminate or suspend this Campaign without any liability to you should there be unforeseeable events which in Sony’s absolute opinion may jeopardize the process of the Campaign.

    2.           Sony reserves the right to amend/change the Terms and Conditions without any liability to the participants.

    3.           In the event of disputes regarding the Campaign or the Terms and Conditions of the Campaign, Sony shall have the right to make the final decision.

    4.           The Terms and Conditions of this Campaign shall be governed by and construed in accordance with the laws of Malaysia.

  • Features
    Industry-leading noise cancellation

    Industry-leading noise cancellation

    Whether you’re flying long-haul or relaxing in a café, the WH-1000XM4 headphones deliver our best ever noise cancelling performance, keeping out even more high and mid frequency sounds.

    The technology behind the noise cancellation

    The technology behind the noise cancellation

    Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1. Using a new algorithm, the HD Noise Cancelling Processor QN1 then applies noise cancelling processing in real time to a range of acoustic environments. Working together with a new Bluetooth Audio SoC (System on Chip), it senses and adjusts to music and noise signals, as well as acoustic characteristics between the driver unit and ears, at over 700 times per second. 

    Optimising noise cancelling

    Optimising noise cancelling

    The WH-1000XM4 headphones incorporate two technologies to maximise noise cancelling performance. Unique Atmospheric Pressure Optimising delivers optimal sound at high altitude while Personal Noise Cancellation Optimiser analyses unique sonic characteristics caused by head size, glasses, and hair, then tailors sound to you.

    Ambient Sound Control

    Ambient Sound Control

    Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing through essential sounds, like transport announcements, when you’re listening on the move.

    Wireless freedom, premium sound

    Wireless freedom, premium sound

    LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

    Sound you can believe in

    Sound you can believe in

    A built-in analogue amplifier integrated in the HD Noise Cancelling Processor QN1 realises an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 40mm drivers, with Liquid Crystal Polymer (LCP) diaphragms, make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40kHz.

    Real-time restoration of all your compressed files 

    Real-time restoration of all your compressed files 

    Using Edge-AI (Artificial Intelligence) co-developed with Sony Music Entertainment, DSEE Extreme™ (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Dynamically recognising instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.

    For everyday convenience, just Speak-to-Chat

    For everyday convenience, just Speak-to-Chat

    As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation – handy if you want to keep your headphones on, or your hands are full. Based on Precise Voice Pickup Technology, this smart feature uses five microphones built into your headphones and advanced audio signal processing to recognise and react to your voice. And once your chat is over, your music starts playing again automatically.

    Adaptive Sound Control automatically adjusts to your location and behaviour

    Adaptive Sound Control automatically adjusts to your location and behaviour

    Adaptive Sound Control is a smart function that can learn to recognise locations you frequently visit, such as your workplace or favourite café, and tailor sound for the ideal listening experience. In addition, it automatically detects what you’re up to – for example, walking, waiting or travelling – then adjusts ambient sound settings to suit the situation. 

    Headphones that react to you

    Headphones that react to you

    A proximity sensor in your headphones can detect whether you’re wearing them or not, then adapt playback accordingly to help save battery power. Take off your headphones and the music pauses automatically. Put the headphones back on and the music automatically resumes.

    Quick Attention

    Quick Attention

    Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.

    Wear all day in total comfort

    Wear all day in total comfort

    WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them.

    All day power and quick charging

    All day power and quick charging

    With a huge 30 hours of battery life you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter.

    Be smarter with Voice Assistant

    Be smarter with Voice Assistant

    Manage your day, just by asking your assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.

    Clearer hands-free calling 

    Clearer hands-free calling 

    Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone. 

    Control at your fingertips

    Control at your fingertips

    Change the track, turn the volume up or down, and take or make calls just by tapping or swiping the panel.

    Sony | Headphones Connect app

    Sony | Headphones Connect app

    With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equaliser lets you customise sound levels to suit your music.

    Multipoint connection

    Multipoint connection

    For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.

    Swivel foldable structure

    Swivel foldable structure

    The ear cups swivel inwards so they pack up neatly in a compact case. 

    Carry case with cable

    Carry case with cable

    The supplied carry case is durable and includes a cable for wired listening.

  • Specifications

    General Features

    Headphone Type

    Closed, dynamic

    Driver Unit

    40mm, dome type (CCAW Voice coil)

    Magnet

    Neodymium

    Diaphragm

    Aluminum coated LCP

    Frequency Response

    4Hz-40,000Hz

    Frequency Response (Active Operation)

    4Hz-40,000Hz

    Frequency Response(Bluetooth® Communication)

    20Hz - 20,000Hz (44.1kHz Sampling) / 20Hz - 40,000Hz (LDAC 96kHz Sampling, 990kbps)

    Sensitivities (dB/mW)

    105dB / mW (1kHz) (when connecting via the headphone cable with the unit turned on) , 101dB / mW (1kHz) (when connecting via the headphone cable with the unit turned off)

    Cord Type

    Single-sided (detachable)

    Cord Length

    Headphone cable (approx. 1.2m, OFC strands, gold-plated stereo mini plug)

    Plug

    Gold-plated L-shaped stereo mini plug

    Wearing Style

    Circumaural

    NFC

    Yes

    DSEE Extreme

    Yes

    Passive Operation

    Yes

    Battery

    Battery Charge Time

    Approx. 3 Hours (Full charge)

    Battery Charge Method

    USB

    BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME WITH INTERNAL MEMORY)

    Max. 30 hours(NC ON), Max. 38 hours(NC OFF)

    Battery Life(Waiting Time)

    Max. 30 hours(NC ON), Max. 200 hours(NC OFF)

    Bluetooth® Specification

    Bluetooth® version

    Version 5.0

    Effective Range

    Line of sight approx.30ft (10m)

    Frequency Range

    2.4GHz band (2.4000GHz-2.4835GHz)

    Profile

    A2DP, AVRCP, HFP, HSP

    Supported Audio Format(s)

    SBC, AAC, LDAC

    Supported Content Protection

    SCMS-T

    Noise Cancelling

    Noise Canceling ON/OFF Switch

    Yes

    Personal NC Optimizer

    Yes

    Atmospheric Pressure Optimizing

    Yes

    Ambient Sound Mode

    Yes

    Quick Attention

    Yes

    Portable Headphone Amplifier

    Volume Control

    Touch Sensor

    Processor/Transmitter

    Input(s)

    Stereo Mini Jack

  • Support
  • SSO Payday Carnival June 2025

    Terms and Conditions

    SSO Payday Carnival

    Sony (Malaysia) Sdn. Bhd. ("Sony") is responsible for this SSO Payday Carnival (“Campaign”).

    Sony reserves the right to cancel or amend the Campaign and the terms and conditions of this Campaign (“Terms and Conditions”) at any time without prior notice. Any changes will be posted on the Site.

     

    Qualifying Participants

     

    1.           The Campaign is open only to participants who are residents of Malaysia as at the date of participation. Participants who are below the age of 18 years old are required to obtain the consent of their parents or guardians to participate in this Campaign.

    2.           You warrant to indemnify Sony against any and all claims in relation to your participation of this Campaign and breach of its Terms and Conditions contained herein. Sony’s rights are hereby expressly reserved.

    3.           Employees of Sony and its affiliates, advertising and promotion agencies, retailers and dealers, promoters/shopfront staff under direct/indirect the employment of Sony together with their employees, and immediate family members and/or those living in the same household of each of the aforesaid persons are not eligible to participate in this Campaign. 

    4.           Sony reserves the right to disqualify and/or exclude any entries from the Campaign, for any reason and for no reason, including without limitation, violation of any portion of these Terms and Conditions.

    5.           By accepting any prize, you (the “Customer”) are deemed to have agreed and accepted the following terms and conditions ("Terms and Conditions") of this Campaign.

     

    Campaign Rules

     

    1.           This Campaign is applicable to purchases from Sony Store Online only. Purchases from physical stores and other third-party platforms are not eligible to this Campaign.

    2.           Campaign period is from 25th June – 30th June, 2025 (“Campaign Period”).

    a)           Purchase period* is from 25th June – 30th June, 2025(“Purchase Period”).

    * Purchase date will be regarded as the date shown on the receipt regardless of delivery date or date of item received

    3.           Every RM 500 (the “Min Spend Amount”) spent on any Sony Product during the Purchase Period will entitle Customer to 1 entry into the Campaign.

    4.           The Min Spend Amount is the amount spent is after application of any vouchers and/or deduction of loyalty points.

    5.           Sony reserves the right to request proof of purchase or other evidence at any time to verify transactions, process returns, handle warranty claims, or for any other legitimate purpose.

     

     

    Campaign Entries

     

    1.           By accepting any prize awarded as part of this Campaign you thereby (a) specifically authorize Sony to use and/or have third parties to use any information submitted by you in whole or in part, throughout the world, in perpetuity in or on any and all media, now known or hereafter devised, and alone or together or as part of other information, content and/or material of any kind or nature for the marketing purpose; (b) represents and warrants that all elements contained in the information submitted by you as part of this Campaign  (i) is original to you or fully cleared for use as contemplated herein, (ii) does and will not, in any way, violate or breach any of the terms of any other agreement you may be a party to, (iii) is not unlawful information, infringes or violates any copyright or other right (including the image rights), (iv) does not contain libelous, tortuous, or the publication or sale of which will violate any federal or state statute or regulation, (iv) is not obscene or in any other manner unlawful, and (v) shall not require Sony to pay or incur any sums to any person or entity as a result of Sony’s use or exploitation of the same. You shall indemnify and hold harmless Sony and its affiliates from and against any claim, action, damage, loss and costs and expenses (including legal fees and professional fees) arising from or in connection with any breach of the foregoing.

     

    2.           Sony reserves the right to disqualify any Customer from participating in this Campaign in its sole and absolute discretion.

     

    3.           Acceptance of prizes shall constitute consent on the Customer’s part to allow the use by Sony of the Customer’s name, nickname, image, voice, likeness and/or the fact that the participant participated in the Campaign or won any prizes for editorial, advertising, promotional, marketing and/or other purposes without further notice or compensation, except where prohibited by law. Acceptance of any participation and/or prizes  shall constitute a release and discharge of Sony and/or its authorized representatives by each Customer from any and all liability, claims, demands, causes of action, and/or damages which the Customer may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the participant as a result of the use and/or enjoyment of the Campaign or prizes, and/or (iii) any tax liabilities in relation to the Campaign, prizes and/or use or enjoyment of the same.

     

    4.           By accepting any prize you agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

    Prizes

     

    1.     In the event that a Customer that has won a prize (a “Winner”) (i) does not respond to Sony within seven (7) days of being notified by Sony of his/her win; (ii) refuses to provide his/her name, address and contact information for the purpose of delivering the Prize; (iii) has breached any Terms and Conditions herein; or (iv) his/her entry is invalid for whatever reasons, his/her Prize will be forfeited and Sony shall be entitled to select another Winner.

     

    2.     In the event that any Winner is disqualified from the Campaign, Sony, at its sole discretion, may decide whether a replacement Winner should be selected. In this event, any further Winner will be selected on the same criteria as set out in the Terms and Conditions. Sony can repeat this process any number of times until it has selected a satisfactory Winner in accordance with these Terms and Conditions.

     

    3.     Sony’s decision for all Winners is final.

     

    4.     Sony has the final decision pertaining to any dispute on selection of Winner. Any appeals made including appeals to check the status of the Campaign entries, will not be entertained.

     

    1. Subject to the terms and conditions herein, the Winners of the Campaign shall receive the corresponding below listed prize(s):

     

    [Winners] 1st Prize x 1

    [Prize] PS5 Pro worth RM3,849

    [Winners] 2nd Prize x 1

    [Prize] ZV-1F worth RM2,599

    [Winners] 3rd Prize x 1

    [Prize] HT-X8500 worth RM1,599

    [Winners] Consolation Prize x 20

    [Prize] Mystery Gifts

     

     

    6.     Prizes are non-transferable and non-exchangeable for cash or kind, and is subject to availability. Sony reserves the right to replace any prize with items of similar value without prior notice.

     

    1. Acceptance of any prize shall constitute consent on the Winner's part to allow the use of the Winner's name, image, voice and/or likeness by Sony for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law. Acceptance of any prize shall constitute a release and discharge of Sony by each Winner from any and all liability, claims, demands, causes of action, and/or damages which the Winner may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the Winner as a result of the use and/or enjoyment of the prize, and/or (iii) any tax liabilities in relation to the Campaign, prize and/or use or enjoyment of the same.

     

    1. Results of all Winners will be announced on the following date on the Sony Store Online on 30 July 2025.

     

    1. Winners agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

     

    1. Sony reserves the right to withhold Prizes pending verification of the Winner’s compliance with the Terms and Conditions of the Campaign.

     

    1. Prizes will be delivered to Winners by post to the address as provided by the Winners to Sony. Sony will not be liable for any loss and/or failure to deliver once the Prizes are handed to postage company and shall not be responsible to replace the Prize for the affected Winner.

     

    1. Where applicable, prizes not collected within 4 weeks from the date of notification for collection shall be disposed of at Sony’s sole discretion. Sony’s decision regarding the award of all prizes, and/or in every situation including any not covered in these Terms and Conditions, shall be final and binding on all participants in the Campaign, and no queries, themes or appeals may be made or entertained regarding Sony’s decision on the same. The receipt by any Winner of any prize under this Campaign is conditional upon compliance with any and all applicable laws, rules and regulations.

     

    Liabilities

     

    1.           Sony cannot accept any responsibility for any damage, loss, injury or disappointment whatsoever suffered by any person as a result of this Campaign. Sony does not accept any liability for any damages suffered by you, or any other persons, arising from and/or as a result of your participation in this Campaign. By accepting any prize, you indemnify and hold Sony harmless against all claims arising from and/or in connection with your participation in this Campaign.  

     

    2.           By accepting the prize, you agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against Sony, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the Campaign and acceptance of any prize, including without limitation, personal injuries, death and property damage.

     

    Use of Personal Information

     

    1.           All information, including personal information (“Information”) submitted or known to Sony and/or its affiliates in connection with this Campaign will only be used for the purposes set out in and treated in accordance with these Terms and Conditions and those stipulated in the Privacy Policy of Sony at https://www.sony-asia.com/microsite/privacypolicy/my/ (“Privacy Policy”).

     

    2.            In addition to those stipulated in the Privacy Policy, by accepting any prize, you agree:

    (a)         to the use of the Information, without compensation, for Sony’s promotional and marketing purposes; and

    (b)         to the use of the Information, without compensation, for the purpose of administration in relation to the Campaign.

     

     

    Miscellaneous

     

    1.           Sony reserves the right, in its sole discretion, to terminate or suspend this Campaign without any liability to you should there be unforeseeable events which in Sony’s absolute opinion may jeopardize the process of the Campaign.

    2.           Sony reserves the right to amend/change the Terms and Conditions without any liability to the participants.

    3.           In the event of disputes regarding the Campaign or the Terms and Conditions of the Campaign, Sony shall have the right to make the final decision.

    4.           The Terms and Conditions of this Campaign shall be governed by and construed in accordance with the laws of Malaysia.

  • Features
    Industry-leading noise cancellation

    Industry-leading noise cancellation

    Whether you’re flying long-haul or relaxing in a café, the WH-1000XM4 headphones deliver our best ever noise cancelling performance, keeping out even more high and mid frequency sounds.

    The technology behind the noise cancellation

    The technology behind the noise cancellation

    Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1. Using a new algorithm, the HD Noise Cancelling Processor QN1 then applies noise cancelling processing in real time to a range of acoustic environments. Working together with a new Bluetooth Audio SoC (System on Chip), it senses and adjusts to music and noise signals, as well as acoustic characteristics between the driver unit and ears, at over 700 times per second. 

    Optimising noise cancelling

    Optimising noise cancelling

    The WH-1000XM4 headphones incorporate two technologies to maximise noise cancelling performance. Unique Atmospheric Pressure Optimising delivers optimal sound at high altitude while Personal Noise Cancellation Optimiser analyses unique sonic characteristics caused by head size, glasses, and hair, then tailors sound to you.

    Ambient Sound Control

    Ambient Sound Control

    Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing through essential sounds, like transport announcements, when you’re listening on the move.

    Sound you can believe in

    Sound you can believe in

    A built-in analogue amplifier integrated in the HD Noise Cancelling Processor QN1 realises an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 40mm drivers, with Liquid Crystal Polymer (LCP) diaphragms, make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40kHz.

    Real-time restoration of all your compressed files 

    Real-time restoration of all your compressed files 

    Using Edge-AI (Artificial Intelligence) co-developed with Sony Music Entertainment, DSEE Extreme™ (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Dynamically recognising instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.

    Adaptive Sound Control automatically adjusts to your location and behaviour

    Adaptive Sound Control automatically adjusts to your location and behaviour

    Adaptive Sound Control is a smart function that can learn to recognise locations you frequently visit, such as your workplace or favourite café, and tailor sound for the ideal listening experience. In addition, it automatically detects what you’re up to – for example, walking, waiting or travelling – then adjusts ambient sound settings to suit the situation. 

    Headphones that react to you

    Headphones that react to you

    A proximity sensor in your headphones can detect whether you’re wearing them or not, then adapt playback accordingly to help save battery power. Take off your headphones and the music pauses automatically. Put the headphones back on and the music automatically resumes.

    Quick Attention

    Quick Attention

    Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.

    Wear all day in total comfort

    Wear all day in total comfort

    WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them.

    All day power and quick charging

    All day power and quick charging

    With a huge 30 hours of battery life you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter.

    Be smarter with Voice Assistant

    Be smarter with Voice Assistant

    Manage your day, just by asking your assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.

    Control at your fingertips

    Control at your fingertips

    Change the track, turn the volume up or down, and take or make calls just by tapping or swiping the panel.

    Sony | Headphones Connect app

    Sony | Headphones Connect app

    With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equaliser lets you customise sound levels to suit your music.

    Multipoint connection

    Multipoint connection

    For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.

    Swivel foldable structure

    Swivel foldable structure

    The ear cups swivel inwards so they pack up neatly in a compact case. 

    Carry case with cable

    Carry case with cable

    The supplied carry case is durable and includes a cable for wired listening.

    Wireless freedom, premium sound

    Wireless freedom, premium sound

    LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

    For everyday convenience, just Speak-to-Chat

    For everyday convenience, just Speak-to-Chat

    As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation – handy if you want to keep your headphones on, or your hands are full. Based on Precise Voice Pickup Technology, this smart feature uses five microphones built into your headphones and advanced audio signal processing to recognise and react to your voice. And once your chat is over, your music starts playing again automatically.

    Clearer hands-free calling 

    Clearer hands-free calling 

    Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone. 

  • Specifications

    General Features

    Headphone Type

    Closed, dynamic

    Driver Unit

    40mm, dome type (CCAW Voice coil)

    Magnet

    Neodymium

    Diaphragm

    Aluminum coated LCP

    Frequency Response

    4Hz-40,000Hz

    Frequency Response (Active Operation)

    4Hz-40,000Hz

    Frequency Response(Bluetooth® Communication)

    20Hz - 20,000Hz (44.1kHz Sampling) / 20Hz - 40,000Hz (LDAC 96kHz Sampling, 990kbps)

    Sensitivities (dB/mW)

    105dB / mW (1kHz) (when connecting via the headphone cable with the unit turned on) , 101dB / mW (1kHz) (when connecting via the headphone cable with the unit turned off)

    Cord Type

    Single-sided (detachable)

    Cord Length

    Headphone cable (approx. 1.2m, OFC strands, gold-plated stereo mini plug)

    Plug

    Gold-plated L-shaped stereo mini plug

    Wearing Style

    Circumaural

    NFC

    Yes

    DSEE Extreme

    Yes

    Passive Operation

    Yes

    Battery

    Battery Charge Time

    Approx. 3 Hours (Full charge)

    Battery Charge Method

    USB

    Battery Life(Waiting Time)

    Max. 30 hours(NC ON), Max. 200 hours(NC OFF)

    Bluetooth® Specification

    Bluetooth® version

    Version 5.0

    Effective Range

    Line of sight approx.30ft (10m)

    Frequency Range

    2.4GHz band (2.4000GHz-2.4835GHz)

    Profile

    A2DP, AVRCP, HFP, HSP

    Supported Audio Format(s)

    SBC, AAC, LDAC

    Supported Content Protection

    SCMS-T

    Noise Cancelling

    Noise Canceling ON/OFF Switch

    Yes

    Personal NC Optimizer

    Yes

    Atmospheric Pressure Optimizing

    Yes

    Ambient Sound Mode

    Yes

    Quick Attention

    Yes

    Portable Headphone Amplifier

    Volume Control

    Touch Sensor

    Processor/Transmitter

    Input(s)

    Stereo Mini Jack

  • Support
  • SSO Payday Carnival June 2025

    Terms and Conditions

    SSO Payday Carnival

    Sony (Malaysia) Sdn. Bhd. ("Sony") is responsible for this SSO Payday Carnival (“Campaign”).

    Sony reserves the right to cancel or amend the Campaign and the terms and conditions of this Campaign (“Terms and Conditions”) at any time without prior notice. Any changes will be posted on the Site.

     

    Qualifying Participants

     

    1.           The Campaign is open only to participants who are residents of Malaysia as at the date of participation. Participants who are below the age of 18 years old are required to obtain the consent of their parents or guardians to participate in this Campaign.

    2.           You warrant to indemnify Sony against any and all claims in relation to your participation of this Campaign and breach of its Terms and Conditions contained herein. Sony’s rights are hereby expressly reserved.

    3.           Employees of Sony and its affiliates, advertising and promotion agencies, retailers and dealers, promoters/shopfront staff under direct/indirect the employment of Sony together with their employees, and immediate family members and/or those living in the same household of each of the aforesaid persons are not eligible to participate in this Campaign. 

    4.           Sony reserves the right to disqualify and/or exclude any entries from the Campaign, for any reason and for no reason, including without limitation, violation of any portion of these Terms and Conditions.

    5.           By accepting any prize, you (the “Customer”) are deemed to have agreed and accepted the following terms and conditions ("Terms and Conditions") of this Campaign.

     

    Campaign Rules

     

    1.           This Campaign is applicable to purchases from Sony Store Online only. Purchases from physical stores and other third-party platforms are not eligible to this Campaign.

    2.           Campaign period is from 25th June – 30th June, 2025 (“Campaign Period”).

    a)           Purchase period* is from 25th June – 30th June, 2025(“Purchase Period”).

    * Purchase date will be regarded as the date shown on the receipt regardless of delivery date or date of item received

    3.           Every RM 500 (the “Min Spend Amount”) spent on any Sony Product during the Purchase Period will entitle Customer to 1 entry into the Campaign.

    4.           The Min Spend Amount is the amount spent is after application of any vouchers and/or deduction of loyalty points.

    5.           Sony reserves the right to request proof of purchase or other evidence at any time to verify transactions, process returns, handle warranty claims, or for any other legitimate purpose.

     

     

    Campaign Entries

     

    1.           By accepting any prize awarded as part of this Campaign you thereby (a) specifically authorize Sony to use and/or have third parties to use any information submitted by you in whole or in part, throughout the world, in perpetuity in or on any and all media, now known or hereafter devised, and alone or together or as part of other information, content and/or material of any kind or nature for the marketing purpose; (b) represents and warrants that all elements contained in the information submitted by you as part of this Campaign  (i) is original to you or fully cleared for use as contemplated herein, (ii) does and will not, in any way, violate or breach any of the terms of any other agreement you may be a party to, (iii) is not unlawful information, infringes or violates any copyright or other right (including the image rights), (iv) does not contain libelous, tortuous, or the publication or sale of which will violate any federal or state statute or regulation, (iv) is not obscene or in any other manner unlawful, and (v) shall not require Sony to pay or incur any sums to any person or entity as a result of Sony’s use or exploitation of the same. You shall indemnify and hold harmless Sony and its affiliates from and against any claim, action, damage, loss and costs and expenses (including legal fees and professional fees) arising from or in connection with any breach of the foregoing.

     

    2.           Sony reserves the right to disqualify any Customer from participating in this Campaign in its sole and absolute discretion.

     

    3.           Acceptance of prizes shall constitute consent on the Customer’s part to allow the use by Sony of the Customer’s name, nickname, image, voice, likeness and/or the fact that the participant participated in the Campaign or won any prizes for editorial, advertising, promotional, marketing and/or other purposes without further notice or compensation, except where prohibited by law. Acceptance of any participation and/or prizes  shall constitute a release and discharge of Sony and/or its authorized representatives by each Customer from any and all liability, claims, demands, causes of action, and/or damages which the Customer may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the participant as a result of the use and/or enjoyment of the Campaign or prizes, and/or (iii) any tax liabilities in relation to the Campaign, prizes and/or use or enjoyment of the same.

     

    4.           By accepting any prize you agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

    Prizes

     

    1.     In the event that a Customer that has won a prize (a “Winner”) (i) does not respond to Sony within seven (7) days of being notified by Sony of his/her win; (ii) refuses to provide his/her name, address and contact information for the purpose of delivering the Prize; (iii) has breached any Terms and Conditions herein; or (iv) his/her entry is invalid for whatever reasons, his/her Prize will be forfeited and Sony shall be entitled to select another Winner.

     

    2.     In the event that any Winner is disqualified from the Campaign, Sony, at its sole discretion, may decide whether a replacement Winner should be selected. In this event, any further Winner will be selected on the same criteria as set out in the Terms and Conditions. Sony can repeat this process any number of times until it has selected a satisfactory Winner in accordance with these Terms and Conditions.

     

    3.     Sony’s decision for all Winners is final.

     

    4.     Sony has the final decision pertaining to any dispute on selection of Winner. Any appeals made including appeals to check the status of the Campaign entries, will not be entertained.

     

    1. Subject to the terms and conditions herein, the Winners of the Campaign shall receive the corresponding below listed prize(s):

     

    [Winners] 1st Prize x 1

    [Prize] PS5 Pro worth RM3,849

    [Winners] 2nd Prize x 1

    [Prize] ZV-1F worth RM2,599

    [Winners] 3rd Prize x 1

    [Prize] HT-X8500 worth RM1,599

    [Winners] Consolation Prize x 20

    [Prize] Mystery Gifts

     

     

    6.     Prizes are non-transferable and non-exchangeable for cash or kind, and is subject to availability. Sony reserves the right to replace any prize with items of similar value without prior notice.

     

    1. Acceptance of any prize shall constitute consent on the Winner's part to allow the use of the Winner's name, image, voice and/or likeness by Sony for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law. Acceptance of any prize shall constitute a release and discharge of Sony by each Winner from any and all liability, claims, demands, causes of action, and/or damages which the Winner may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the Winner as a result of the use and/or enjoyment of the prize, and/or (iii) any tax liabilities in relation to the Campaign, prize and/or use or enjoyment of the same.

     

    1. Results of all Winners will be announced on the following date on the Sony Store Online on 30 July 2025.

     

    1. Winners agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

     

    1. Sony reserves the right to withhold Prizes pending verification of the Winner’s compliance with the Terms and Conditions of the Campaign.

     

    1. Prizes will be delivered to Winners by post to the address as provided by the Winners to Sony. Sony will not be liable for any loss and/or failure to deliver once the Prizes are handed to postage company and shall not be responsible to replace the Prize for the affected Winner.

     

    1. Where applicable, prizes not collected within 4 weeks from the date of notification for collection shall be disposed of at Sony’s sole discretion. Sony’s decision regarding the award of all prizes, and/or in every situation including any not covered in these Terms and Conditions, shall be final and binding on all participants in the Campaign, and no queries, themes or appeals may be made or entertained regarding Sony’s decision on the same. The receipt by any Winner of any prize under this Campaign is conditional upon compliance with any and all applicable laws, rules and regulations.

     

    Liabilities

     

    1.           Sony cannot accept any responsibility for any damage, loss, injury or disappointment whatsoever suffered by any person as a result of this Campaign. Sony does not accept any liability for any damages suffered by you, or any other persons, arising from and/or as a result of your participation in this Campaign. By accepting any prize, you indemnify and hold Sony harmless against all claims arising from and/or in connection with your participation in this Campaign.  

     

    2.           By accepting the prize, you agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against Sony, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the Campaign and acceptance of any prize, including without limitation, personal injuries, death and property damage.

     

    Use of Personal Information

     

    1.           All information, including personal information (“Information”) submitted or known to Sony and/or its affiliates in connection with this Campaign will only be used for the purposes set out in and treated in accordance with these Terms and Conditions and those stipulated in the Privacy Policy of Sony at https://www.sony-asia.com/microsite/privacypolicy/my/ (“Privacy Policy”).

     

    2.            In addition to those stipulated in the Privacy Policy, by accepting any prize, you agree:

    (a)         to the use of the Information, without compensation, for Sony’s promotional and marketing purposes; and

    (b)         to the use of the Information, without compensation, for the purpose of administration in relation to the Campaign.

     

     

    Miscellaneous

     

    1.           Sony reserves the right, in its sole discretion, to terminate or suspend this Campaign without any liability to you should there be unforeseeable events which in Sony’s absolute opinion may jeopardize the process of the Campaign.

    2.           Sony reserves the right to amend/change the Terms and Conditions without any liability to the participants.

    3.           In the event of disputes regarding the Campaign or the Terms and Conditions of the Campaign, Sony shall have the right to make the final decision.

    4.           The Terms and Conditions of this Campaign shall be governed by and construed in accordance with the laws of Malaysia.

  • Features
    Industry-leading noise cancellation

    Industry-leading noise cancellation

    Whether you’re flying long-haul or relaxing in a café, the WH-1000XM4 headphones deliver our best ever noise cancelling performance, keeping out even more high and mid frequency sounds.

    The technology behind the noise cancellation

    The technology behind the noise cancellation

    Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1. Using a new algorithm, the HD Noise Cancelling Processor QN1 then applies noise cancelling processing in real time to a range of acoustic environments. Working together with a new Bluetooth Audio SoC (System on Chip), it senses and adjusts to music and noise signals, as well as acoustic characteristics between the driver unit and ears, at over 700 times per second. 

    Optimising noise cancelling

    Optimising noise cancelling

    The WH-1000XM4 headphones incorporate two technologies to maximise noise cancelling performance. Unique Atmospheric Pressure Optimising delivers optimal sound at high altitude while Personal Noise Cancellation Optimiser analyses unique sonic characteristics caused by head size, glasses, and hair, then tailors sound to you.

    Ambient Sound Control

    Ambient Sound Control

    Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing through essential sounds, like transport announcements, when you’re listening on the move.

    Wireless freedom, premium sound

    Wireless freedom, premium sound

    LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

    Sound you can believe in

    Sound you can believe in

    A built-in analogue amplifier integrated in the HD Noise Cancelling Processor QN1 realises an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 40mm drivers, with Liquid Crystal Polymer (LCP) diaphragms, make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40kHz.

    Real-time restoration of all your compressed files 

    Real-time restoration of all your compressed files 

    Using Edge-AI (Artificial Intelligence) co-developed with Sony Music Entertainment, DSEE Extreme™ (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Dynamically recognising instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.

    For everyday convenience, just Speak-to-Chat

    For everyday convenience, just Speak-to-Chat

    As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation – handy if you want to keep your headphones on, or your hands are full. Based on Precise Voice Pickup Technology, this smart feature uses five microphones built into your headphones and advanced audio signal processing to recognise and react to your voice. And once your chat is over, your music starts playing again automatically.

    Adaptive Sound Control automatically adjusts to your location and behaviour

    Adaptive Sound Control automatically adjusts to your location and behaviour

    Adaptive Sound Control is a smart function that can learn to recognise locations you frequently visit, such as your workplace or favourite café, and tailor sound for the ideal listening experience. In addition, it automatically detects what you’re up to – for example, walking, waiting or travelling – then adjusts ambient sound settings to suit the situation. 

    Headphones that react to you

    Headphones that react to you

    A proximity sensor in your headphones can detect whether you’re wearing them or not, then adapt playback accordingly to help save battery power. Take off your headphones and the music pauses automatically. Put the headphones back on and the music automatically resumes.

    Quick Attention

    Quick Attention

    Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.

    Wear all day in total comfort

    Wear all day in total comfort

    WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them.

    All day power and quick charging

    All day power and quick charging

    With a huge 30 hours of battery life you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter.

    Be smarter with Voice Assistant

    Be smarter with Voice Assistant

    Manage your day, just by asking your assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.

    Clearer hands-free calling 

    Clearer hands-free calling 

    Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone. 

    Control at your fingertips

    Control at your fingertips

    Change the track, turn the volume up or down, and take or make calls just by tapping or swiping the panel.

    Sony | Headphones Connect app

    Sony | Headphones Connect app

    With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equaliser lets you customise sound levels to suit your music.

    Multipoint connection

    Multipoint connection

    For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.

    Swivel foldable structure

    Swivel foldable structure

    The ear cups swivel inwards so they pack up neatly in a compact case. 

    Carry case with cable

    Carry case with cable

    The supplied carry case is durable and includes a cable for wired listening.

  • Specifications

    General Features

    Headphone Type

    Closed, dynamic

    Driver Unit

    40mm, dome type (CCAW Voice coil)

    Magnet

    Neodymium

    Diaphragm

    Aluminum coated LCP

    Frequency Response

    4Hz-40,000Hz

    Frequency Response (Active Operation)

    4Hz-40,000Hz

    Frequency Response(Bluetooth® Communication)

    20Hz - 20,000Hz (44.1kHz Sampling) / 20Hz - 40,000Hz (LDAC 96kHz Sampling, 990kbps)

    Sensitivities (dB/mW)

    105dB / mW (1kHz) (when connecting via the headphone cable with the unit turned on) , 101dB / mW (1kHz) (when connecting via the headphone cable with the unit turned off)

    Cord Type

    Single-sided (detachable)

    Cord Length

    Headphone cable (approx. 1.2m, OFC strands, gold-plated stereo mini plug)

    Plug

    Gold-plated L-shaped stereo mini plug

    Wearing Style

    Circumaural

    NFC

    Yes

    DSEE Extreme

    Yes

    Passive Operation

    Yes

    Battery

    Battery Charge Time

    Approx. 3 Hours (Full charge)

    Battery Charge Method

    USB

    BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME WITH INTERNAL MEMORY)

    Max. 30 hours(NC ON), Max. 38 hours(NC OFF)

    Battery Life(Waiting Time)

    Max. 30 hours(NC ON), Max. 200 hours(NC OFF)

    Bluetooth® Specification

    Bluetooth® version

    Version 5.0

    Effective Range

    Line of sight approx.30ft (10m)

    Frequency Range

    2.4GHz band (2.4000GHz-2.4835GHz)

    Profile

    A2DP, AVRCP, HFP, HSP

    Supported Audio Format(s)

    SBC, AAC, LDAC

    Supported Content Protection

    SCMS-T

    Noise Cancelling

    Noise Canceling ON/OFF Switch

    Yes

    Personal NC Optimizer

    Yes

    Atmospheric Pressure Optimizing

    Yes

    Ambient Sound Mode

    Yes

    Quick Attention

    Yes

    Portable Headphone Amplifier

    Volume Control

    Touch Sensor

    Processor/Transmitter

    Input(s)

    Stereo Mini Jack

  • Support
  • SSO Payday Carnival June 2025
    • SSO Payday Carnival June 2025

      Terms and Conditions

      SSO Payday Carnival

      Sony (Malaysia) Sdn. Bhd. ("Sony") is responsible for this SSO Payday Carnival (“Campaign”).

      Sony reserves the right to cancel or amend the Campaign and the terms and conditions of this Campaign (“Terms and Conditions”) at any time without prior notice. Any changes will be posted on the Site.

       

      Qualifying Participants

       

      1.           The Campaign is open only to participants who are residents of Malaysia as at the date of participation. Participants who are below the age of 18 years old are required to obtain the consent of their parents or guardians to participate in this Campaign.

      2.           You warrant to indemnify Sony against any and all claims in relation to your participation of this Campaign and breach of its Terms and Conditions contained herein. Sony’s rights are hereby expressly reserved.

      3.           Employees of Sony and its affiliates, advertising and promotion agencies, retailers and dealers, promoters/shopfront staff under direct/indirect the employment of Sony together with their employees, and immediate family members and/or those living in the same household of each of the aforesaid persons are not eligible to participate in this Campaign. 

      4.           Sony reserves the right to disqualify and/or exclude any entries from the Campaign, for any reason and for no reason, including without limitation, violation of any portion of these Terms and Conditions.

      5.           By accepting any prize, you (the “Customer”) are deemed to have agreed and accepted the following terms and conditions ("Terms and Conditions") of this Campaign.

       

      Campaign Rules

       

      1.           This Campaign is applicable to purchases from Sony Store Online only. Purchases from physical stores and other third-party platforms are not eligible to this Campaign.

      2.           Campaign period is from 25th June – 30th June, 2025 (“Campaign Period”).

      a)           Purchase period* is from 25th June – 30th June, 2025(“Purchase Period”).

      * Purchase date will be regarded as the date shown on the receipt regardless of delivery date or date of item received

      3.           Every RM 500 (the “Min Spend Amount”) spent on any Sony Product during the Purchase Period will entitle Customer to 1 entry into the Campaign.

      4.           The Min Spend Amount is the amount spent is after application of any vouchers and/or deduction of loyalty points.

      5.           Sony reserves the right to request proof of purchase or other evidence at any time to verify transactions, process returns, handle warranty claims, or for any other legitimate purpose.

       

       

      Campaign Entries

       

      1.           By accepting any prize awarded as part of this Campaign you thereby (a) specifically authorize Sony to use and/or have third parties to use any information submitted by you in whole or in part, throughout the world, in perpetuity in or on any and all media, now known or hereafter devised, and alone or together or as part of other information, content and/or material of any kind or nature for the marketing purpose; (b) represents and warrants that all elements contained in the information submitted by you as part of this Campaign  (i) is original to you or fully cleared for use as contemplated herein, (ii) does and will not, in any way, violate or breach any of the terms of any other agreement you may be a party to, (iii) is not unlawful information, infringes or violates any copyright or other right (including the image rights), (iv) does not contain libelous, tortuous, or the publication or sale of which will violate any federal or state statute or regulation, (iv) is not obscene or in any other manner unlawful, and (v) shall not require Sony to pay or incur any sums to any person or entity as a result of Sony’s use or exploitation of the same. You shall indemnify and hold harmless Sony and its affiliates from and against any claim, action, damage, loss and costs and expenses (including legal fees and professional fees) arising from or in connection with any breach of the foregoing.

       

      2.           Sony reserves the right to disqualify any Customer from participating in this Campaign in its sole and absolute discretion.

       

      3.           Acceptance of prizes shall constitute consent on the Customer’s part to allow the use by Sony of the Customer’s name, nickname, image, voice, likeness and/or the fact that the participant participated in the Campaign or won any prizes for editorial, advertising, promotional, marketing and/or other purposes without further notice or compensation, except where prohibited by law. Acceptance of any participation and/or prizes  shall constitute a release and discharge of Sony and/or its authorized representatives by each Customer from any and all liability, claims, demands, causes of action, and/or damages which the Customer may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the participant as a result of the use and/or enjoyment of the Campaign or prizes, and/or (iii) any tax liabilities in relation to the Campaign, prizes and/or use or enjoyment of the same.

       

      4.           By accepting any prize you agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

      Prizes

       

      1.     In the event that a Customer that has won a prize (a “Winner”) (i) does not respond to Sony within seven (7) days of being notified by Sony of his/her win; (ii) refuses to provide his/her name, address and contact information for the purpose of delivering the Prize; (iii) has breached any Terms and Conditions herein; or (iv) his/her entry is invalid for whatever reasons, his/her Prize will be forfeited and Sony shall be entitled to select another Winner.

       

      2.     In the event that any Winner is disqualified from the Campaign, Sony, at its sole discretion, may decide whether a replacement Winner should be selected. In this event, any further Winner will be selected on the same criteria as set out in the Terms and Conditions. Sony can repeat this process any number of times until it has selected a satisfactory Winner in accordance with these Terms and Conditions.

       

      3.     Sony’s decision for all Winners is final.

       

      4.     Sony has the final decision pertaining to any dispute on selection of Winner. Any appeals made including appeals to check the status of the Campaign entries, will not be entertained.

       

      1. Subject to the terms and conditions herein, the Winners of the Campaign shall receive the corresponding below listed prize(s):

       

      [Winners] 1st Prize x 1

      [Prize] PS5 Pro worth RM3,849

      [Winners] 2nd Prize x 1

      [Prize] ZV-1F worth RM2,599

      [Winners] 3rd Prize x 1

      [Prize] HT-X8500 worth RM1,599

      [Winners] Consolation Prize x 20

      [Prize] Mystery Gifts

       

       

      6.     Prizes are non-transferable and non-exchangeable for cash or kind, and is subject to availability. Sony reserves the right to replace any prize with items of similar value without prior notice.

       

      1. Acceptance of any prize shall constitute consent on the Winner's part to allow the use of the Winner's name, image, voice and/or likeness by Sony for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law. Acceptance of any prize shall constitute a release and discharge of Sony by each Winner from any and all liability, claims, demands, causes of action, and/or damages which the Winner may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the Winner as a result of the use and/or enjoyment of the prize, and/or (iii) any tax liabilities in relation to the Campaign, prize and/or use or enjoyment of the same.

       

      1. Results of all Winners will be announced on the following date on the Sony Store Online on 30 July 2025.

       

      1. Winners agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

       

      1. Sony reserves the right to withhold Prizes pending verification of the Winner’s compliance with the Terms and Conditions of the Campaign.

       

      1. Prizes will be delivered to Winners by post to the address as provided by the Winners to Sony. Sony will not be liable for any loss and/or failure to deliver once the Prizes are handed to postage company and shall not be responsible to replace the Prize for the affected Winner.

       

      1. Where applicable, prizes not collected within 4 weeks from the date of notification for collection shall be disposed of at Sony’s sole discretion. Sony’s decision regarding the award of all prizes, and/or in every situation including any not covered in these Terms and Conditions, shall be final and binding on all participants in the Campaign, and no queries, themes or appeals may be made or entertained regarding Sony’s decision on the same. The receipt by any Winner of any prize under this Campaign is conditional upon compliance with any and all applicable laws, rules and regulations.

       

      Liabilities

       

      1.           Sony cannot accept any responsibility for any damage, loss, injury or disappointment whatsoever suffered by any person as a result of this Campaign. Sony does not accept any liability for any damages suffered by you, or any other persons, arising from and/or as a result of your participation in this Campaign. By accepting any prize, you indemnify and hold Sony harmless against all claims arising from and/or in connection with your participation in this Campaign.  

       

      2.           By accepting the prize, you agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against Sony, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the Campaign and acceptance of any prize, including without limitation, personal injuries, death and property damage.

       

      Use of Personal Information

       

      1.           All information, including personal information (“Information”) submitted or known to Sony and/or its affiliates in connection with this Campaign will only be used for the purposes set out in and treated in accordance with these Terms and Conditions and those stipulated in the Privacy Policy of Sony at https://www.sony-asia.com/microsite/privacypolicy/my/ (“Privacy Policy”).

       

      2.            In addition to those stipulated in the Privacy Policy, by accepting any prize, you agree:

      (a)         to the use of the Information, without compensation, for Sony’s promotional and marketing purposes; and

      (b)         to the use of the Information, without compensation, for the purpose of administration in relation to the Campaign.

       

       

      Miscellaneous

       

      1.           Sony reserves the right, in its sole discretion, to terminate or suspend this Campaign without any liability to you should there be unforeseeable events which in Sony’s absolute opinion may jeopardize the process of the Campaign.

      2.           Sony reserves the right to amend/change the Terms and Conditions without any liability to the participants.

      3.           In the event of disputes regarding the Campaign or the Terms and Conditions of the Campaign, Sony shall have the right to make the final decision.

      4.           The Terms and Conditions of this Campaign shall be governed by and construed in accordance with the laws of Malaysia.

  • features
    • Features
      Industry-leading noise cancellation

      Industry-leading noise cancellation

      Whether you’re flying long-haul or relaxing in a café, the WH-1000XM4 headphones deliver our best ever noise cancelling performance, keeping out even more high and mid frequency sounds.

      The technology behind the noise cancellation

      The technology behind the noise cancellation

      Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1. Using a new algorithm, the HD Noise Cancelling Processor QN1 then applies noise cancelling processing in real time to a range of acoustic environments. Working together with a new Bluetooth Audio SoC (System on Chip), it senses and adjusts to music and noise signals, as well as acoustic characteristics between the driver unit and ears, at over 700 times per second. 

      Optimising noise cancelling

      Optimising noise cancelling

      The WH-1000XM4 headphones incorporate two technologies to maximise noise cancelling performance. Unique Atmospheric Pressure Optimising delivers optimal sound at high altitude while Personal Noise Cancellation Optimiser analyses unique sonic characteristics caused by head size, glasses, and hair, then tailors sound to you.

      Ambient Sound Control

      Ambient Sound Control

      Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing through essential sounds, like transport announcements, when you’re listening on the move.

      Wireless freedom, premium sound

      Wireless freedom, premium sound

      LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

      Sound you can believe in

      Sound you can believe in

      A built-in analogue amplifier integrated in the HD Noise Cancelling Processor QN1 realises an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 40mm drivers, with Liquid Crystal Polymer (LCP) diaphragms, make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40kHz.

      Real-time restoration of all your compressed files 

      Real-time restoration of all your compressed files 

      Using Edge-AI (Artificial Intelligence) co-developed with Sony Music Entertainment, DSEE Extreme™ (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Dynamically recognising instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.

      For everyday convenience, just Speak-to-Chat

      For everyday convenience, just Speak-to-Chat

      As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation – handy if you want to keep your headphones on, or your hands are full. Based on Precise Voice Pickup Technology, this smart feature uses five microphones built into your headphones and advanced audio signal processing to recognise and react to your voice. And once your chat is over, your music starts playing again automatically.

      Adaptive Sound Control automatically adjusts to your location and behaviour

      Adaptive Sound Control automatically adjusts to your location and behaviour

      Adaptive Sound Control is a smart function that can learn to recognise locations you frequently visit, such as your workplace or favourite café, and tailor sound for the ideal listening experience. In addition, it automatically detects what you’re up to – for example, walking, waiting or travelling – then adjusts ambient sound settings to suit the situation. 

      Headphones that react to you

      Headphones that react to you

      A proximity sensor in your headphones can detect whether you’re wearing them or not, then adapt playback accordingly to help save battery power. Take off your headphones and the music pauses automatically. Put the headphones back on and the music automatically resumes.

      Quick Attention

      Quick Attention

      Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.

      Wear all day in total comfort

      Wear all day in total comfort

      WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them.

      All day power and quick charging

      All day power and quick charging

      With a huge 30 hours of battery life you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter.

      Be smarter with Voice Assistant

      Be smarter with Voice Assistant

      Manage your day, just by asking your assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.

      Clearer hands-free calling 

      Clearer hands-free calling 

      Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone. 

      Control at your fingertips

      Control at your fingertips

      Change the track, turn the volume up or down, and take or make calls just by tapping or swiping the panel.

      Sony | Headphones Connect app

      Sony | Headphones Connect app

      With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equaliser lets you customise sound levels to suit your music.

      Multipoint connection

      Multipoint connection

      For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.

      Swivel foldable structure

      Swivel foldable structure

      The ear cups swivel inwards so they pack up neatly in a compact case. 

      Carry case with cable

      Carry case with cable

      The supplied carry case is durable and includes a cable for wired listening.

  • specifications
    • Specifications

      General Features

      Headphone Type

      Closed, dynamic

      Driver Unit

      40mm, dome type (CCAW Voice coil)

      Magnet

      Neodymium

      Diaphragm

      Aluminum coated LCP

      Frequency Response

      4Hz-40,000Hz

      Frequency Response (Active Operation)

      4Hz-40,000Hz

      Frequency Response(Bluetooth® Communication)

      20Hz - 20,000Hz (44.1kHz Sampling) / 20Hz - 40,000Hz (LDAC 96kHz Sampling, 990kbps)

      Sensitivities (dB/mW)

      105dB / mW (1kHz) (when connecting via the headphone cable with the unit turned on) , 101dB / mW (1kHz) (when connecting via the headphone cable with the unit turned off)

      Cord Type

      Single-sided (detachable)

      Cord Length

      Headphone cable (approx. 1.2m, OFC strands, gold-plated stereo mini plug)

      Plug

      Gold-plated L-shaped stereo mini plug

      Wearing Style

      Circumaural

      NFC

      Yes

      DSEE Extreme

      Yes

      Passive Operation

      Yes

      Battery

      Battery Charge Time

      Approx. 3 Hours (Full charge)

      Battery Charge Method

      USB

      BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME WITH INTERNAL MEMORY)

      Max. 30 hours(NC ON), Max. 38 hours(NC OFF)

      Battery Life(Waiting Time)

      Max. 30 hours(NC ON), Max. 200 hours(NC OFF)

      Bluetooth® Specification

      Bluetooth® version

      Version 5.0

      Effective Range

      Line of sight approx.30ft (10m)

      Frequency Range

      2.4GHz band (2.4000GHz-2.4835GHz)

      Profile

      A2DP, AVRCP, HFP, HSP

      Supported Audio Format(s)

      SBC, AAC, LDAC

      Supported Content Protection

      SCMS-T

      Noise Cancelling

      Noise Canceling ON/OFF Switch

      Yes

      Personal NC Optimizer

      Yes

      Atmospheric Pressure Optimizing

      Yes

      Ambient Sound Mode

      Yes

      Quick Attention

      Yes

      Portable Headphone Amplifier

      Volume Control

      Touch Sensor

      Processor/Transmitter

      Input(s)

      Stereo Mini Jack

  • Reviews
    • Reviews
  • Support
  • SSO Payday Carnival June 2025
    • SSO Payday Carnival June 2025

      Terms and Conditions

      SSO Payday Carnival

      Sony (Malaysia) Sdn. Bhd. ("Sony") is responsible for this SSO Payday Carnival (“Campaign”).

      Sony reserves the right to cancel or amend the Campaign and the terms and conditions of this Campaign (“Terms and Conditions”) at any time without prior notice. Any changes will be posted on the Site.

       

      Qualifying Participants

       

      1.           The Campaign is open only to participants who are residents of Malaysia as at the date of participation. Participants who are below the age of 18 years old are required to obtain the consent of their parents or guardians to participate in this Campaign.

      2.           You warrant to indemnify Sony against any and all claims in relation to your participation of this Campaign and breach of its Terms and Conditions contained herein. Sony’s rights are hereby expressly reserved.

      3.           Employees of Sony and its affiliates, advertising and promotion agencies, retailers and dealers, promoters/shopfront staff under direct/indirect the employment of Sony together with their employees, and immediate family members and/or those living in the same household of each of the aforesaid persons are not eligible to participate in this Campaign. 

      4.           Sony reserves the right to disqualify and/or exclude any entries from the Campaign, for any reason and for no reason, including without limitation, violation of any portion of these Terms and Conditions.

      5.           By accepting any prize, you (the “Customer”) are deemed to have agreed and accepted the following terms and conditions ("Terms and Conditions") of this Campaign.

       

      Campaign Rules

       

      1.           This Campaign is applicable to purchases from Sony Store Online only. Purchases from physical stores and other third-party platforms are not eligible to this Campaign.

      2.           Campaign period is from 25th June – 30th June, 2025 (“Campaign Period”).

      a)           Purchase period* is from 25th June – 30th June, 2025(“Purchase Period”).

      * Purchase date will be regarded as the date shown on the receipt regardless of delivery date or date of item received

      3.           Every RM 500 (the “Min Spend Amount”) spent on any Sony Product during the Purchase Period will entitle Customer to 1 entry into the Campaign.

      4.           The Min Spend Amount is the amount spent is after application of any vouchers and/or deduction of loyalty points.

      5.           Sony reserves the right to request proof of purchase or other evidence at any time to verify transactions, process returns, handle warranty claims, or for any other legitimate purpose.

       

       

      Campaign Entries

       

      1.           By accepting any prize awarded as part of this Campaign you thereby (a) specifically authorize Sony to use and/or have third parties to use any information submitted by you in whole or in part, throughout the world, in perpetuity in or on any and all media, now known or hereafter devised, and alone or together or as part of other information, content and/or material of any kind or nature for the marketing purpose; (b) represents and warrants that all elements contained in the information submitted by you as part of this Campaign  (i) is original to you or fully cleared for use as contemplated herein, (ii) does and will not, in any way, violate or breach any of the terms of any other agreement you may be a party to, (iii) is not unlawful information, infringes or violates any copyright or other right (including the image rights), (iv) does not contain libelous, tortuous, or the publication or sale of which will violate any federal or state statute or regulation, (iv) is not obscene or in any other manner unlawful, and (v) shall not require Sony to pay or incur any sums to any person or entity as a result of Sony’s use or exploitation of the same. You shall indemnify and hold harmless Sony and its affiliates from and against any claim, action, damage, loss and costs and expenses (including legal fees and professional fees) arising from or in connection with any breach of the foregoing.

       

      2.           Sony reserves the right to disqualify any Customer from participating in this Campaign in its sole and absolute discretion.

       

      3.           Acceptance of prizes shall constitute consent on the Customer’s part to allow the use by Sony of the Customer’s name, nickname, image, voice, likeness and/or the fact that the participant participated in the Campaign or won any prizes for editorial, advertising, promotional, marketing and/or other purposes without further notice or compensation, except where prohibited by law. Acceptance of any participation and/or prizes  shall constitute a release and discharge of Sony and/or its authorized representatives by each Customer from any and all liability, claims, demands, causes of action, and/or damages which the Customer may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the participant as a result of the use and/or enjoyment of the Campaign or prizes, and/or (iii) any tax liabilities in relation to the Campaign, prizes and/or use or enjoyment of the same.

       

      4.           By accepting any prize you agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

      Prizes

       

      1.     In the event that a Customer that has won a prize (a “Winner”) (i) does not respond to Sony within seven (7) days of being notified by Sony of his/her win; (ii) refuses to provide his/her name, address and contact information for the purpose of delivering the Prize; (iii) has breached any Terms and Conditions herein; or (iv) his/her entry is invalid for whatever reasons, his/her Prize will be forfeited and Sony shall be entitled to select another Winner.

       

      2.     In the event that any Winner is disqualified from the Campaign, Sony, at its sole discretion, may decide whether a replacement Winner should be selected. In this event, any further Winner will be selected on the same criteria as set out in the Terms and Conditions. Sony can repeat this process any number of times until it has selected a satisfactory Winner in accordance with these Terms and Conditions.

       

      3.     Sony’s decision for all Winners is final.

       

      4.     Sony has the final decision pertaining to any dispute on selection of Winner. Any appeals made including appeals to check the status of the Campaign entries, will not be entertained.

       

      1. Subject to the terms and conditions herein, the Winners of the Campaign shall receive the corresponding below listed prize(s):

       

      [Winners] 1st Prize x 1

      [Prize] PS5 Pro worth RM3,849

      [Winners] 2nd Prize x 1

      [Prize] ZV-1F worth RM2,599

      [Winners] 3rd Prize x 1

      [Prize] HT-X8500 worth RM1,599

      [Winners] Consolation Prize x 20

      [Prize] Mystery Gifts

       

       

      6.     Prizes are non-transferable and non-exchangeable for cash or kind, and is subject to availability. Sony reserves the right to replace any prize with items of similar value without prior notice.

       

      1. Acceptance of any prize shall constitute consent on the Winner's part to allow the use of the Winner's name, image, voice and/or likeness by Sony for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law. Acceptance of any prize shall constitute a release and discharge of Sony by each Winner from any and all liability, claims, demands, causes of action, and/or damages which the Winner may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the Winner as a result of the use and/or enjoyment of the prize, and/or (iii) any tax liabilities in relation to the Campaign, prize and/or use or enjoyment of the same.

       

      1. Results of all Winners will be announced on the following date on the Sony Store Online on 30 July 2025.

       

      1. Winners agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

       

      1. Sony reserves the right to withhold Prizes pending verification of the Winner’s compliance with the Terms and Conditions of the Campaign.

       

      1. Prizes will be delivered to Winners by post to the address as provided by the Winners to Sony. Sony will not be liable for any loss and/or failure to deliver once the Prizes are handed to postage company and shall not be responsible to replace the Prize for the affected Winner.

       

      1. Where applicable, prizes not collected within 4 weeks from the date of notification for collection shall be disposed of at Sony’s sole discretion. Sony’s decision regarding the award of all prizes, and/or in every situation including any not covered in these Terms and Conditions, shall be final and binding on all participants in the Campaign, and no queries, themes or appeals may be made or entertained regarding Sony’s decision on the same. The receipt by any Winner of any prize under this Campaign is conditional upon compliance with any and all applicable laws, rules and regulations.

       

      Liabilities

       

      1.           Sony cannot accept any responsibility for any damage, loss, injury or disappointment whatsoever suffered by any person as a result of this Campaign. Sony does not accept any liability for any damages suffered by you, or any other persons, arising from and/or as a result of your participation in this Campaign. By accepting any prize, you indemnify and hold Sony harmless against all claims arising from and/or in connection with your participation in this Campaign.  

       

      2.           By accepting the prize, you agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against Sony, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the Campaign and acceptance of any prize, including without limitation, personal injuries, death and property damage.

       

      Use of Personal Information

       

      1.           All information, including personal information (“Information”) submitted or known to Sony and/or its affiliates in connection with this Campaign will only be used for the purposes set out in and treated in accordance with these Terms and Conditions and those stipulated in the Privacy Policy of Sony at https://www.sony-asia.com/microsite/privacypolicy/my/ (“Privacy Policy”).

       

      2.            In addition to those stipulated in the Privacy Policy, by accepting any prize, you agree:

      (a)         to the use of the Information, without compensation, for Sony’s promotional and marketing purposes; and

      (b)         to the use of the Information, without compensation, for the purpose of administration in relation to the Campaign.

       

       

      Miscellaneous

       

      1.           Sony reserves the right, in its sole discretion, to terminate or suspend this Campaign without any liability to you should there be unforeseeable events which in Sony’s absolute opinion may jeopardize the process of the Campaign.

      2.           Sony reserves the right to amend/change the Terms and Conditions without any liability to the participants.

      3.           In the event of disputes regarding the Campaign or the Terms and Conditions of the Campaign, Sony shall have the right to make the final decision.

      4.           The Terms and Conditions of this Campaign shall be governed by and construed in accordance with the laws of Malaysia.

  • features
    • Features
      Industry-leading noise cancellation

      Industry-leading noise cancellation

      Whether you’re flying long-haul or relaxing in a café, the WH-1000XM4 headphones deliver our best ever noise cancelling performance, keeping out even more high and mid frequency sounds.

      The technology behind the noise cancellation

      The technology behind the noise cancellation

      Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1. Using a new algorithm, the HD Noise Cancelling Processor QN1 then applies noise cancelling processing in real time to a range of acoustic environments. Working together with a new Bluetooth Audio SoC (System on Chip), it senses and adjusts to music and noise signals, as well as acoustic characteristics between the driver unit and ears, at over 700 times per second. 

      Optimising noise cancelling

      Optimising noise cancelling

      The WH-1000XM4 headphones incorporate two technologies to maximise noise cancelling performance. Unique Atmospheric Pressure Optimising delivers optimal sound at high altitude while Personal Noise Cancellation Optimiser analyses unique sonic characteristics caused by head size, glasses, and hair, then tailors sound to you.

      Ambient Sound Control

      Ambient Sound Control

      Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing through essential sounds, like transport announcements, when you’re listening on the move.

      Sound you can believe in

      Sound you can believe in

      A built-in analogue amplifier integrated in the HD Noise Cancelling Processor QN1 realises an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 40mm drivers, with Liquid Crystal Polymer (LCP) diaphragms, make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40kHz.

      Real-time restoration of all your compressed files 

      Real-time restoration of all your compressed files 

      Using Edge-AI (Artificial Intelligence) co-developed with Sony Music Entertainment, DSEE Extreme™ (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Dynamically recognising instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.

      Adaptive Sound Control automatically adjusts to your location and behaviour

      Adaptive Sound Control automatically adjusts to your location and behaviour

      Adaptive Sound Control is a smart function that can learn to recognise locations you frequently visit, such as your workplace or favourite café, and tailor sound for the ideal listening experience. In addition, it automatically detects what you’re up to – for example, walking, waiting or travelling – then adjusts ambient sound settings to suit the situation. 

      Headphones that react to you

      Headphones that react to you

      A proximity sensor in your headphones can detect whether you’re wearing them or not, then adapt playback accordingly to help save battery power. Take off your headphones and the music pauses automatically. Put the headphones back on and the music automatically resumes.

      Quick Attention

      Quick Attention

      Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.

      Wear all day in total comfort

      Wear all day in total comfort

      WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them.

      All day power and quick charging

      All day power and quick charging

      With a huge 30 hours of battery life you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter.

      Be smarter with Voice Assistant

      Be smarter with Voice Assistant

      Manage your day, just by asking your assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.

      Control at your fingertips

      Control at your fingertips

      Change the track, turn the volume up or down, and take or make calls just by tapping or swiping the panel.

      Sony | Headphones Connect app

      Sony | Headphones Connect app

      With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equaliser lets you customise sound levels to suit your music.

      Multipoint connection

      Multipoint connection

      For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.

      Swivel foldable structure

      Swivel foldable structure

      The ear cups swivel inwards so they pack up neatly in a compact case. 

      Carry case with cable

      Carry case with cable

      The supplied carry case is durable and includes a cable for wired listening.

      Wireless freedom, premium sound

      Wireless freedom, premium sound

      LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

      For everyday convenience, just Speak-to-Chat

      For everyday convenience, just Speak-to-Chat

      As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation – handy if you want to keep your headphones on, or your hands are full. Based on Precise Voice Pickup Technology, this smart feature uses five microphones built into your headphones and advanced audio signal processing to recognise and react to your voice. And once your chat is over, your music starts playing again automatically.

      Clearer hands-free calling 

      Clearer hands-free calling 

      Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone. 

  • specifications
    • Specifications

      General Features

      Headphone Type

      Closed, dynamic

      Driver Unit

      40mm, dome type (CCAW Voice coil)

      Magnet

      Neodymium

      Diaphragm

      Aluminum coated LCP

      Frequency Response

      4Hz-40,000Hz

      Frequency Response (Active Operation)

      4Hz-40,000Hz

      Frequency Response(Bluetooth® Communication)

      20Hz - 20,000Hz (44.1kHz Sampling) / 20Hz - 40,000Hz (LDAC 96kHz Sampling, 990kbps)

      Sensitivities (dB/mW)

      105dB / mW (1kHz) (when connecting via the headphone cable with the unit turned on) , 101dB / mW (1kHz) (when connecting via the headphone cable with the unit turned off)

      Cord Type

      Single-sided (detachable)

      Cord Length

      Headphone cable (approx. 1.2m, OFC strands, gold-plated stereo mini plug)

      Plug

      Gold-plated L-shaped stereo mini plug

      Wearing Style

      Circumaural

      NFC

      Yes

      DSEE Extreme

      Yes

      Passive Operation

      Yes

      Battery

      Battery Charge Time

      Approx. 3 Hours (Full charge)

      Battery Charge Method

      USB

      Battery Life(Waiting Time)

      Max. 30 hours(NC ON), Max. 200 hours(NC OFF)

      Bluetooth® Specification

      Bluetooth® version

      Version 5.0

      Effective Range

      Line of sight approx.30ft (10m)

      Frequency Range

      2.4GHz band (2.4000GHz-2.4835GHz)

      Profile

      A2DP, AVRCP, HFP, HSP

      Supported Audio Format(s)

      SBC, AAC, LDAC

      Supported Content Protection

      SCMS-T

      Noise Cancelling

      Noise Canceling ON/OFF Switch

      Yes

      Personal NC Optimizer

      Yes

      Atmospheric Pressure Optimizing

      Yes

      Ambient Sound Mode

      Yes

      Quick Attention

      Yes

      Portable Headphone Amplifier

      Volume Control

      Touch Sensor

      Processor/Transmitter

      Input(s)

      Stereo Mini Jack

  • Reviews
    • Reviews
  • Support
  • SSO Payday Carnival June 2025
    • SSO Payday Carnival June 2025

      Terms and Conditions

      SSO Payday Carnival

      Sony (Malaysia) Sdn. Bhd. ("Sony") is responsible for this SSO Payday Carnival (“Campaign”).

      Sony reserves the right to cancel or amend the Campaign and the terms and conditions of this Campaign (“Terms and Conditions”) at any time without prior notice. Any changes will be posted on the Site.

       

      Qualifying Participants

       

      1.           The Campaign is open only to participants who are residents of Malaysia as at the date of participation. Participants who are below the age of 18 years old are required to obtain the consent of their parents or guardians to participate in this Campaign.

      2.           You warrant to indemnify Sony against any and all claims in relation to your participation of this Campaign and breach of its Terms and Conditions contained herein. Sony’s rights are hereby expressly reserved.

      3.           Employees of Sony and its affiliates, advertising and promotion agencies, retailers and dealers, promoters/shopfront staff under direct/indirect the employment of Sony together with their employees, and immediate family members and/or those living in the same household of each of the aforesaid persons are not eligible to participate in this Campaign. 

      4.           Sony reserves the right to disqualify and/or exclude any entries from the Campaign, for any reason and for no reason, including without limitation, violation of any portion of these Terms and Conditions.

      5.           By accepting any prize, you (the “Customer”) are deemed to have agreed and accepted the following terms and conditions ("Terms and Conditions") of this Campaign.

       

      Campaign Rules

       

      1.           This Campaign is applicable to purchases from Sony Store Online only. Purchases from physical stores and other third-party platforms are not eligible to this Campaign.

      2.           Campaign period is from 25th June – 30th June, 2025 (“Campaign Period”).

      a)           Purchase period* is from 25th June – 30th June, 2025(“Purchase Period”).

      * Purchase date will be regarded as the date shown on the receipt regardless of delivery date or date of item received

      3.           Every RM 500 (the “Min Spend Amount”) spent on any Sony Product during the Purchase Period will entitle Customer to 1 entry into the Campaign.

      4.           The Min Spend Amount is the amount spent is after application of any vouchers and/or deduction of loyalty points.

      5.           Sony reserves the right to request proof of purchase or other evidence at any time to verify transactions, process returns, handle warranty claims, or for any other legitimate purpose.

       

       

      Campaign Entries

       

      1.           By accepting any prize awarded as part of this Campaign you thereby (a) specifically authorize Sony to use and/or have third parties to use any information submitted by you in whole or in part, throughout the world, in perpetuity in or on any and all media, now known or hereafter devised, and alone or together or as part of other information, content and/or material of any kind or nature for the marketing purpose; (b) represents and warrants that all elements contained in the information submitted by you as part of this Campaign  (i) is original to you or fully cleared for use as contemplated herein, (ii) does and will not, in any way, violate or breach any of the terms of any other agreement you may be a party to, (iii) is not unlawful information, infringes or violates any copyright or other right (including the image rights), (iv) does not contain libelous, tortuous, or the publication or sale of which will violate any federal or state statute or regulation, (iv) is not obscene or in any other manner unlawful, and (v) shall not require Sony to pay or incur any sums to any person or entity as a result of Sony’s use or exploitation of the same. You shall indemnify and hold harmless Sony and its affiliates from and against any claim, action, damage, loss and costs and expenses (including legal fees and professional fees) arising from or in connection with any breach of the foregoing.

       

      2.           Sony reserves the right to disqualify any Customer from participating in this Campaign in its sole and absolute discretion.

       

      3.           Acceptance of prizes shall constitute consent on the Customer’s part to allow the use by Sony of the Customer’s name, nickname, image, voice, likeness and/or the fact that the participant participated in the Campaign or won any prizes for editorial, advertising, promotional, marketing and/or other purposes without further notice or compensation, except where prohibited by law. Acceptance of any participation and/or prizes  shall constitute a release and discharge of Sony and/or its authorized representatives by each Customer from any and all liability, claims, demands, causes of action, and/or damages which the Customer may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the participant as a result of the use and/or enjoyment of the Campaign or prizes, and/or (iii) any tax liabilities in relation to the Campaign, prizes and/or use or enjoyment of the same.

       

      4.           By accepting any prize you agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

      Prizes

       

      1.     In the event that a Customer that has won a prize (a “Winner”) (i) does not respond to Sony within seven (7) days of being notified by Sony of his/her win; (ii) refuses to provide his/her name, address and contact information for the purpose of delivering the Prize; (iii) has breached any Terms and Conditions herein; or (iv) his/her entry is invalid for whatever reasons, his/her Prize will be forfeited and Sony shall be entitled to select another Winner.

       

      2.     In the event that any Winner is disqualified from the Campaign, Sony, at its sole discretion, may decide whether a replacement Winner should be selected. In this event, any further Winner will be selected on the same criteria as set out in the Terms and Conditions. Sony can repeat this process any number of times until it has selected a satisfactory Winner in accordance with these Terms and Conditions.

       

      3.     Sony’s decision for all Winners is final.

       

      4.     Sony has the final decision pertaining to any dispute on selection of Winner. Any appeals made including appeals to check the status of the Campaign entries, will not be entertained.

       

      1. Subject to the terms and conditions herein, the Winners of the Campaign shall receive the corresponding below listed prize(s):

       

      [Winners] 1st Prize x 1

      [Prize] PS5 Pro worth RM3,849

      [Winners] 2nd Prize x 1

      [Prize] ZV-1F worth RM2,599

      [Winners] 3rd Prize x 1

      [Prize] HT-X8500 worth RM1,599

      [Winners] Consolation Prize x 20

      [Prize] Mystery Gifts

       

       

      6.     Prizes are non-transferable and non-exchangeable for cash or kind, and is subject to availability. Sony reserves the right to replace any prize with items of similar value without prior notice.

       

      1. Acceptance of any prize shall constitute consent on the Winner's part to allow the use of the Winner's name, image, voice and/or likeness by Sony for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law. Acceptance of any prize shall constitute a release and discharge of Sony by each Winner from any and all liability, claims, demands, causes of action, and/or damages which the Winner may have, whether known or unknown at the present time, of any nature whatsoever, arising out of or relating to: (i) the Campaign, (ii) personal injury and/or property damage, theft or loss suffered by the Winner as a result of the use and/or enjoyment of the prize, and/or (iii) any tax liabilities in relation to the Campaign, prize and/or use or enjoyment of the same.

       

      1. Results of all Winners will be announced on the following date on the Sony Store Online on 30 July 2025.

       

      1. Winners agree to be contacted by Sony or its authorized representatives to participate in public relations events tied to the Campaign to generate press coverage of the Campaign and the accessories range. This may include, but not be limited to, quotes given for inclusion in press releases and press conferences, interviews, etc.

       

      1. Sony reserves the right to withhold Prizes pending verification of the Winner’s compliance with the Terms and Conditions of the Campaign.

       

      1. Prizes will be delivered to Winners by post to the address as provided by the Winners to Sony. Sony will not be liable for any loss and/or failure to deliver once the Prizes are handed to postage company and shall not be responsible to replace the Prize for the affected Winner.

       

      1. Where applicable, prizes not collected within 4 weeks from the date of notification for collection shall be disposed of at Sony’s sole discretion. Sony’s decision regarding the award of all prizes, and/or in every situation including any not covered in these Terms and Conditions, shall be final and binding on all participants in the Campaign, and no queries, themes or appeals may be made or entertained regarding Sony’s decision on the same. The receipt by any Winner of any prize under this Campaign is conditional upon compliance with any and all applicable laws, rules and regulations.

       

      Liabilities

       

      1.           Sony cannot accept any responsibility for any damage, loss, injury or disappointment whatsoever suffered by any person as a result of this Campaign. Sony does not accept any liability for any damages suffered by you, or any other persons, arising from and/or as a result of your participation in this Campaign. By accepting any prize, you indemnify and hold Sony harmless against all claims arising from and/or in connection with your participation in this Campaign.  

       

      2.           By accepting the prize, you agree that no claim relating to such losses or injuries (including special, indirect and consequential losses) shall be asserted against Sony, its parent companies, affiliates, directors, officers, employees or agents from any and all losses, damages, rights, claims and actions of any kind resulting from the Campaign and acceptance of any prize, including without limitation, personal injuries, death and property damage.

       

      Use of Personal Information

       

      1.           All information, including personal information (“Information”) submitted or known to Sony and/or its affiliates in connection with this Campaign will only be used for the purposes set out in and treated in accordance with these Terms and Conditions and those stipulated in the Privacy Policy of Sony at https://www.sony-asia.com/microsite/privacypolicy/my/ (“Privacy Policy”).

       

      2.            In addition to those stipulated in the Privacy Policy, by accepting any prize, you agree:

      (a)         to the use of the Information, without compensation, for Sony’s promotional and marketing purposes; and

      (b)         to the use of the Information, without compensation, for the purpose of administration in relation to the Campaign.

       

       

      Miscellaneous

       

      1.           Sony reserves the right, in its sole discretion, to terminate or suspend this Campaign without any liability to you should there be unforeseeable events which in Sony’s absolute opinion may jeopardize the process of the Campaign.

      2.           Sony reserves the right to amend/change the Terms and Conditions without any liability to the participants.

      3.           In the event of disputes regarding the Campaign or the Terms and Conditions of the Campaign, Sony shall have the right to make the final decision.

      4.           The Terms and Conditions of this Campaign shall be governed by and construed in accordance with the laws of Malaysia.

  • features
    • Features
      Industry-leading noise cancellation

      Industry-leading noise cancellation

      Whether you’re flying long-haul or relaxing in a café, the WH-1000XM4 headphones deliver our best ever noise cancelling performance, keeping out even more high and mid frequency sounds.

      The technology behind the noise cancellation

      The technology behind the noise cancellation

      Dual noise sensor technology, featuring two microphones on each earcup, captures ambient noise and passes the data to the HD Noise Cancelling Processor QN1. Using a new algorithm, the HD Noise Cancelling Processor QN1 then applies noise cancelling processing in real time to a range of acoustic environments. Working together with a new Bluetooth Audio SoC (System on Chip), it senses and adjusts to music and noise signals, as well as acoustic characteristics between the driver unit and ears, at over 700 times per second. 

      Optimising noise cancelling

      Optimising noise cancelling

      The WH-1000XM4 headphones incorporate two technologies to maximise noise cancelling performance. Unique Atmospheric Pressure Optimising delivers optimal sound at high altitude while Personal Noise Cancellation Optimiser analyses unique sonic characteristics caused by head size, glasses, and hair, then tailors sound to you.

      Ambient Sound Control

      Ambient Sound Control

      Adjust ambient sound with the Sony | Headphones Connect app to cancel noise while still allowing through essential sounds, like transport announcements, when you’re listening on the move.

      Wireless freedom, premium sound

      Wireless freedom, premium sound

      LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional BLUETOOTH® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.

      Sound you can believe in

      Sound you can believe in

      A built-in analogue amplifier integrated in the HD Noise Cancelling Processor QN1 realises an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Powerful 40mm drivers, with Liquid Crystal Polymer (LCP) diaphragms, make the headphones perfect for handling heavy beats and can reproduce a full range of frequencies up to 40kHz.

      Real-time restoration of all your compressed files 

      Real-time restoration of all your compressed files 

      Using Edge-AI (Artificial Intelligence) co-developed with Sony Music Entertainment, DSEE Extreme™ (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Dynamically recognising instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.

      For everyday convenience, just Speak-to-Chat

      For everyday convenience, just Speak-to-Chat

      As soon as you speak to someone, Speak-to-Chat automatically stops the music and lets in ambient sound so you can conduct a conversation – handy if you want to keep your headphones on, or your hands are full. Based on Precise Voice Pickup Technology, this smart feature uses five microphones built into your headphones and advanced audio signal processing to recognise and react to your voice. And once your chat is over, your music starts playing again automatically.

      Adaptive Sound Control automatically adjusts to your location and behaviour

      Adaptive Sound Control automatically adjusts to your location and behaviour

      Adaptive Sound Control is a smart function that can learn to recognise locations you frequently visit, such as your workplace or favourite café, and tailor sound for the ideal listening experience. In addition, it automatically detects what you’re up to – for example, walking, waiting or travelling – then adjusts ambient sound settings to suit the situation. 

      Headphones that react to you

      Headphones that react to you

      A proximity sensor in your headphones can detect whether you’re wearing them or not, then adapt playback accordingly to help save battery power. Take off your headphones and the music pauses automatically. Put the headphones back on and the music automatically resumes.

      Quick Attention

      Quick Attention

      Need to quickly hear voices or sounds around you? Just place your hand over the housing to instantly turn your music volume down and let ambient sound in.

      Wear all day in total comfort

      Wear all day in total comfort

      WH-1000XM4 headphones blend sophisticated styling with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you’ll barely notice you’re wearing them.

      All day power and quick charging

      All day power and quick charging

      With a huge 30 hours of battery life you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter.

      Be smarter with Voice Assistant

      Be smarter with Voice Assistant

      Manage your day, just by asking your assistant. Enjoy entertainment, connect with friends, get information, listen to music and notifications, set reminders, and more.

      Clearer hands-free calling 

      Clearer hands-free calling 

      Conversation flows freely with easy, hands-free calling. Leave your phone where it is, just speak with a double tap. Thanks to Precise Voice Pickup Technology, which combines five built-in microphones with advanced audio signal processing, WH-1000XM4 delivers clearer voice quality to the other person on the phone. 

      Control at your fingertips

      Control at your fingertips

      Change the track, turn the volume up or down, and take or make calls just by tapping or swiping the panel.

      Sony | Headphones Connect app

      Sony | Headphones Connect app

      With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equaliser lets you customise sound levels to suit your music.

      Multipoint connection

      Multipoint connection

      For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You’ll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button.

      Swivel foldable structure

      Swivel foldable structure

      The ear cups swivel inwards so they pack up neatly in a compact case. 

      Carry case with cable

      Carry case with cable

      The supplied carry case is durable and includes a cable for wired listening.

  • specifications
    • Specifications

      General Features

      Headphone Type

      Closed, dynamic

      Driver Unit

      40mm, dome type (CCAW Voice coil)

      Magnet

      Neodymium

      Diaphragm

      Aluminum coated LCP

      Frequency Response

      4Hz-40,000Hz

      Frequency Response (Active Operation)

      4Hz-40,000Hz

      Frequency Response(Bluetooth® Communication)

      20Hz - 20,000Hz (44.1kHz Sampling) / 20Hz - 40,000Hz (LDAC 96kHz Sampling, 990kbps)

      Sensitivities (dB/mW)

      105dB / mW (1kHz) (when connecting via the headphone cable with the unit turned on) , 101dB / mW (1kHz) (when connecting via the headphone cable with the unit turned off)

      Cord Type

      Single-sided (detachable)

      Cord Length

      Headphone cable (approx. 1.2m, OFC strands, gold-plated stereo mini plug)

      Plug

      Gold-plated L-shaped stereo mini plug

      Wearing Style

      Circumaural

      NFC

      Yes

      DSEE Extreme

      Yes

      Passive Operation

      Yes

      Battery

      Battery Charge Time

      Approx. 3 Hours (Full charge)

      Battery Charge Method

      USB

      BATTERY LIFE(CONTINUOUS MUSIC PLAYBACK TIME WITH INTERNAL MEMORY)

      Max. 30 hours(NC ON), Max. 38 hours(NC OFF)

      Battery Life(Waiting Time)

      Max. 30 hours(NC ON), Max. 200 hours(NC OFF)

      Bluetooth® Specification

      Bluetooth® version

      Version 5.0

      Effective Range

      Line of sight approx.30ft (10m)

      Frequency Range

      2.4GHz band (2.4000GHz-2.4835GHz)

      Profile

      A2DP, AVRCP, HFP, HSP

      Supported Audio Format(s)

      SBC, AAC, LDAC

      Supported Content Protection

      SCMS-T

      Noise Cancelling

      Noise Canceling ON/OFF Switch

      Yes

      Personal NC Optimizer

      Yes

      Atmospheric Pressure Optimizing

      Yes

      Ambient Sound Mode

      Yes

      Quick Attention

      Yes

      Portable Headphone Amplifier

      Volume Control

      Touch Sensor

      Processor/Transmitter

      Input(s)

      Stereo Mini Jack

  • Reviews
    • Reviews
  • Support